• Message "javaw.exe not found"
• I can't launch a Mia-Software product using a JRE 1.3 or 1.4
• How do I change the license server referenced ?
• Message indicating a version problem
• On what platform and what OS functions Mia-Insight ?
• Mia-Insight - Message "Cannot open the application schema..."
• Mia-Insight - Message "The server refuses the connection..."

 

If you don't find your answer,

please contact : support@mia-software.com

If you get a message indicating that javaw.exe could not be found at startup, it means :

• you have installed a Mia-Software product while no JRE (or JDK) was available on your desktop.
• you have deleted or moved your JRE

 

In both cases, you will have to update the batch files used by the Mia product :

• Edit the file <Mia product directory>\bin\resources\launch_architect.bat
• Check the path for the javaw.exe executable
• If you have to change this path, you will also have to update the path of the tools.jar file (in which the Java compiler is defined).
• Save the modifications and launch again Mia

 

You will have to update the launch_developer.bat file to use Developer edition.

This is normal, since Mia-Software products require a JRE 1.5 or higher

If the license server changes, you will have to update each Mia client desktop to reference the new server :

• Edit the file <Mia-Software product>\flexlm\mia_redirect.lic
• Modify the line referencing the license server name
• Save the modifications and launch Mia

Example of mia_redirect.lic :

#License parameters
SERVER myServer ANY
USE_SERVER

If you get an error message indicating that FLEXlm could not found a license matching the specified version, it means you tried to launch a Mia-Software product version that doesn't match the license you purchased.

For example, you can't use Mia-Generation 4.x with a license purchased for Mia-Generation 3.x.

Please contact our commercial team to update the licenses you purchased : contact@mia-software.com.

Mia-Insight functions on PC with:

• Microsoft Windows® NT4
• Microsoft Windows® 2000 et 2000 serveur
• Microsoft Windows® 2003 serveur
• Microsoft Windows® XP

This message indicates that the path to the database schema Mia-Insight is not correct. To correct this:

• position yourself in the directory where Mia-installed Insight (eg C:\MiaSoftware\Essor_LU_3.2)
• then go into the subdirectory ..\bin\Rise
• in this directory, run the file MAJSCHEMA.BAT

Your problem is now settled.

This message indicates that Mia-Insight Discovery can not access the server database, ObjectStore. This may be symptomatic of a power network, or a problem on the server machine. To verify that the connection to that server is no longer available, proceed as follows:

• Open a DOS prompt (Start - Run and enter cmd)
• Enter the ossvrping command and then press Enter
• If the following message appears: "Objectstore server on the host <Server_Name> is not available," it confirms that the connection is no longer available.

In this case, ask your system administrator to reset the connection.